Returns Policy

  • You have 14 days to return an item from the date you received it.
  • SoundsKool is not liable for costs of return.
  • Only items that have been purchased directly from the store where you have made the purchase can be returned.
  • Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • Products showing any sign of damage may not be accepted.

There are some items that you cannot return or exchange

  • Software
  • Promotional Period or Discounted Products
  • Free or Inclusive Products
  • Store Gift Cards, Vouchers and Discount Cards

If you received free or promotional accessories with your purchase (ex: a free stool for your digital piano) those must be returned if you are returning your main purchase (ex: the digital piano).

Deposits, Transactions and Student Fees are non-refundable.
Deposits, down-payments and part-payments can be used to secure a specific product in our stores for a maximum of 14 days.